CJ
Experienced professional with a proven track record in customer service, administrative support, and
client engagement. Proficient in effectively managing inquiries and providing solutions in high-pressure
environments. Demonstrated ability to support executives and streamline operations as an Executive
Assistant. Skilled in building strong client relationships and driving engagement initiatives as a Client
Engagement Specialist. Adept at multitasking, problem-solving, and fostering positive interactions with
diverse stakeholders.
Work Experience:
Client Engagement Specialist
Jericho Project - New York, NY
July 2023 to Present
As a Client Engagement Specialist at Jericho Project, I played a vital role in fostering positive relationships
and providing comprehensive support to individuals experiencing homelessness. Collaborating closely
with clients, I assessed their unique needs, goals, and challenges, and developed personalized plans
to address them effectively. Through empathetic communication and active listening, I built trust
and rapport, empowering clients to actively participate in their journey towards stability and selfsufficiency. In this role, I facilitated access to a wide range of supportive services, including housing
assistance, employment training, mental health counseling, and substance abuse treatment, among
others. By serving as a knowledgeable resource and advocate, I guided clients through the complexities
of navigating social services and community resources, ensuring they received the support they needed
to thrive. Additionally, I collaborated with internal teams to develop and implement client engagement
strategies, ensuring alignment with Jericho Project's mission and values. Through outreach efforts and
community partnerships, I expanded access to services and promoted a culture of inclusivity and support.
Overall, as a Client Engagement Specialist at Jericho Project, I demonstrated a deep commitment to
empowering individuals experiencing homelessness, facilitating their journey towards stability, selfsufficiency, and a brighter future.
Executive Assistant/E-Commerce
Bridal Reflections - Massapequa, NY
March 2021 to August 2023
As an Executive Assistant/E-Commerce professional at Bridal Reflections, I undertook a multifaceted
role that encompassed administrative support and e-commerce management within the bridal industry.
Serving as a key liaison between executive leadership and various stakeholders, I effectively managed
calendars, coordinated meetings, and handled correspondence, ensuring smooth communication and
workflow efficiency. In the realm of e-commerce, I leveraged my organizational skills and attention to
detail to oversee online sales processes, inventory management, and customer service operations. By
monitoring trends and analyzing data, I contributed to the development of strategic initiatives aimed at
enhancing the online shopping experience and driving revenue growth. Furthermore, I collaborated crossfunctionally with marketing, sales, and IT teams to execute promotional campaigns, optimize website
functionality, and implement innovative solutions to meet the evolving needs of customers in the bridal
market.
Customer Service Desk Associate
The Home Depot - Freeport, NY
March 2019 to July 2021
As a Customer Service Desk Associate at Home Depot, I served as the frontline representative for
providing exceptional customer service and support. My responsibilities encompassed a wide range of
tasks aimed at ensuring customer satisfaction and operational efficiency within the store. Key duties
included greeting and assisting customers with inquiries, product returns, exchanges, and refunds in a
courteous and timely manner. I adeptly processed transactions using point-of-sale systems, maintained<...
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