Reservations Agent
The Bowery Hotel - New York, NY
February 2022 to Present
• Managed and processed hotel reservations for individual and group bookings using various reservation
systems, ensuring accuracy and timely completion.
• Responded to customer inquiries, requests, and complaints promptly and professionally, maintaining
a high level of customer satisfaction.
• Collaborated with other departments, such as front office and sales, to ensure seamless communication
and coordination of guest reservations and special requests.
• Handled cancellations, modifications, and re-bookings efficiently, while adhering to company policies
and procedures.
• Utilized upselling techniques to maximize revenue and meet sales targets.
• Maintained detailed records and reports, including reservation logs, guest profiles, and billing
information.
• Assisted with training new reservations agents and provided support to team members when needed.
Front Desk Supervisor
City Club Hotel - New York, NY
September 2019 to February 2022
• Supervised and managed the front desk operations, ensuring efficient and smooth check-in and checkout processes.
• Developed and implemented standard operating procedures, ensuring consistency in front desk
operations.
• Handled guest complaints and issues, finding suitable solutions to ensure guest satisfaction.
• Conducted regular audits to ensure accuracy in room availability, and guest information.
• Collaborated with other departments, such as housekeeping and maintenance, to address guest needs
and resolve any issues.
• Greeted guests, checked them in, and provided exceptional customer service throughout their stay.
• Processed guest payments, including cash, credit, and debit transactions, accurately and efficiently.
• Provided information about ...
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