I am a results-driven Director of Operations and Contract Negotiator with extensive experience in Home Health Care, specializing in Operations, Business Development and Negotiations. My leadership has been instrumental in successfully managing operations across three offices in Manhattan, Jersey City, serving Hudson and Union Counties. I've led diverse teama of direct reports, overseeing nursing supervisors, coordinators, recruiters, salespeople, and associates, while managing large a workforce in the field and major accounts.
Professional Achievements:
In my previous role as Contracts and Rates Director at Ultimate Care, Brooklyn, NY, from January 2023 to November 2023, I achieved significant milestones:
• Contract Negotiation and Revenue Optimization: Successfully negotiated contracts with various payers, optimizing revenue streams and ensuring favorable terms for Ultimate Care.
• Strategic Communication: Developed and presented compelling pitch decks to key stakeholders, effectively communicating the company's value proposition and competitive advantage.
• Financial Management: Skillfully managed reimbursement rates, ensuring optimal reimbursement for services while maintaining healthy operating margins.
• Policy Advocacy: Crafted and submitted persuasive lobbying proposals, leading to favorable policy changes and increased support for the organization.
• Compliance and Operations: Maintained exceptional credentialing with state agencies and payers, ensuring compliance and smooth operations. Played a crucial role in managing mergers and acquisitions due diligence, ensuring a seamless transition and minimal disruption to services.
Skills:
• Contract Negotiation
• Reimbursement Rate Management
• Pitch Deck Development
• Lobbying Proposal Writing
• Payer Credentialing
• Mergers and Acquisitions Due Diligence
• Change of Ownership Processes
• Financial Analysis
• Strategic Planning
• Communication and Presentation Skills
• Data Analysis
• Problem-Solving
In my prior role as Director at BAYADA Home Health Care, New York, NY, and Jersey City, NJ, from August 2015 to December 2022, I achieved notable success:
• Strategic Leadership: Successfully managed and grew home care services for this mission-driven non-profit organization, overseeing strategy and execution, hiring, team building, sales, marketing, budgeting, planning, recruiting, and fiscal management.
• Financial Success: Achieved high weekly revenues over 100k per office, high net incomes, and maintained high client counts of 175, while directing state programs in Jersey City, and serving as director for Union and Hudson Counties as well as Private Pay in Manhattan.
• Quality Assurance: Structured, implemented, and monitored the quality and appropriateness of all services provided by staff, ensuring compliance and client satisfaction, while providing the highest quality staff education, training, and evaluation.
• Director of Operations with Client-Centric Approach: Utilized a holistic sales approach, identifying and catering to the unique needs and preferences of each client to provide personalized care, resulting in high levels of customer satisfaction and repeat business from high net worth individuals and families.
In my role as Account Manager and Sales-Fixed Income Specialist at Bloomberg in New York, NY, from 2008 to 2011:
• Client Relationship Management: Built and managed relationships with clients in the banking and finance industry, including buy-side and sell-side firms, across every job type and organizational level, in NY and the Mid-Atlantic region with a focus on Virginia.
• Expertise in Technology and D...
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