Miguel Lavié
1540 W Ball Rd # 16-B Anaheim, CA 92802
Cell Phone: 714-782-2932
Experience
05/18/2016 - Present Verio Healthcare, Irvine Ca - Sr. Customer Service
Representative
● Answered incoming calls and help patients with durable medical equipment orders.
● Verified insurance eligibility using healthplan portals or by calling health plans directly.
● Verified authorizations and CPT codes were correct.
● Knowledge about allowables for Medicare or Medi-Cal, HMO and PPO plans.
● Coordinated with internal dispatching to schedule deliveries in a timely manner for all
patients.
● Requested authorizations from providers or insurance companies.
● Received, verified and processed prescriptions from Doctor's offices, verbal and email
correspondences with the doctor's offices regarding patient's and their prescription needs.
● Reviewed chart notes for discharges to ensure we received all necessary documents
needed for requested supplies.
● Communicated with the necessary referral coordinators and/or office staff at multiple
doctor's offices, hospitals, skilled nursing facilities.
06/14 – 05/16/2016
Veri-Tax LLC, Irvine CA - Customer Service
● Answered and addressed customer emails in a timely fashion.
● Made outbound calls to customers to advise of status or concerns on orders.
● Followed up on orders to ensure delivery by specific dates.
● Provided timely feedback to the company regarding service failures or customer concerns.
● Made changes to or canceled orders when needed.
● Expedited and tracked orders for customers.
● Closely analyzed and monitored new clients during their initial period....
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