Talented communicator focused on building sustainable relationships with clients, partner networks, and industry influencers. Positive attitude, intuitive business acumen, and analytical mindset used to identify profitable opportunities, define change, and devise unique competitive advantages.
CORE PROFICIENCIES
Training Program Development | Training Needs Assessments | Long-Range Strategizing
Budget Development & Administration | Documenting, Record Keeping & Reporting | Staff Development | Service Level Agreement Maintenance | Employee Potential Maximization| Troubleshooting & Diplomatic
Complaint Resolution
PROFESSIONAL EXPERIENCE
iLoveKickboxing 2018 to Present
DIRECTOR OF FRANCHISE TRAINING & BUSINESS RELATIONSHIPS
Assess, design, develop, and deliver training for 250+ franchise owners on multiple business functions such as financial goal setting, team training and development, sales, customer service, and product information. Organize weekly, monthly training sessions for account executives and management.
▪ Increased new client rate of 20% - 30% to 50% - 80% by creating a specialized sales training program for new owners.
▪ Saved 250+ franchise owners thousands of dollars in profit loss monthly by being a proactive manager resolving daily operational issues and escalating major problems to upper management.
▪ Managed, trained and developed a team of (6) franchise coaches. Provided training in efficiency, growth, and support strategies for 250+ owners and teams.
▪ Consult with Business Partnership Manager about company partner P&L metrics to ensure Franchisor and Franchisees continue to make a profit.
▪ Conceptualized, developed, and implemented the franchise’s first online university.
Curriculum Topics: Culture & customer serviced experience, business communication/rapport building skills, sales, phone calls, product knowledge, financial goal setting, marketing strategies
iLoveKickboxing
FRANCHISE COACH & BUSINESS RELATIONSHIP LIAISON
2014 to 2018
Assessed, designed, developed and delivered training for 250 franchise owners on multiple business functions such as financial goal setting, team training and development, sales, customer service, and kickboxing. Organized weekly, monthly training sessions for account executives and management.
▪ Conducted 3-day immersive training sessions for 50+ instructors, which covered business op- erations, consultative selling process, culture, and how to move into the next phase of their kick-...
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