Organization • Collaboration • Communication in a demanding, deadline driven environment
• Build lasting client relationships with proactive working style
• Strong team player across cross-functional groups
• Proficient in MS Word, Excel, PowerPoint, Social Media Marketing
• Perform with the highest standards of integrity and discretion
EXPERIENCE
Associate, Customer Success Behalf, NY, NY November 2017 - Present
Financial Technology Company
• Coach and encourage up to 40 customer accounts weekly, building loyal customer base via personalized product guidance, following up on purchases and opening new accounts
• Liaison between customers and vendors to craft individualized solutions to customer needs
• Build strong rapport with customers through probing questions and effective listening skills
• Manage customer on-boarding process with clear communication of corporate policies and procedures
Transition Coordinator, Social Media Manager MD Squared Property Group, NY, NY 2016 - 2017
• Manage all phases of onboarding newly awarded property management assignments with minimal supervision, using industry software
• Facilitate communication between property managers, board members and residents of assigned properties
• Enter property records in databases with 100% accuracy
• Create process improvements including documentation of procedures
• Manage all social media accounts, creating graphics for posting on relevant channels
Social Media Influencer 2012 - Present
• Create and manage multiple accounts with sports and humor focus across Twitter, growing to over 100,000 followers
• Consistently rea...
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