PROFESSIONAL EXPERIENCE
Training Project Manager May 2017- Present
CareerBuilder | Norcross, GA
•Launched new online community ‘CareerBuilder Connect’ for customers to have the ability to connect with other users, find information in the knowledge base and share information all in one portal.
•Translated customer business goals into successful project plans in order to achieve desired product adoption.
•Managed Getting Started Workbook project/development while maintaining relationships with key stakeholders and helped customers understand full life cycle for each product CareerBuilder offers.
•Provided expertise on software and assisted in facilitation to new hires and clients.
•Drove efficiency in the onboarding process (and continued development) by creating best practices and process improvements on an ongoing basis.
•Collaborated with Sales, Technology, and Customer Support/Success to ensure product updates are communicated efficiently.
Project Manager-Talent Network/HCM March 2016–May 2017
CareerBuilder | Norcross, GA
•Developed, implemented and enforced a standard implementation process focused on providing clients best practices and resources that meets their needs through a consultative approach.
•Consulted and fulfilled based on discovery and implementation assessment.
•Provided external clients with implementation guides, which included project schedules and project plans and internal clients a high risk analysis, communications documents, follow-up memos, training plans, etc.
•Adhered to the delivery process and successfully completed all required documentation and communication of expectations and responsibilities for all parties involved in delivery in Salesforce.
•Independent management of multiple client software implementation projects.
•Analyzed client’s current workflow and perform business process evaluation to provide solution recommendations, configuration details and define scope of work.
•Directed the workflows of all relevant product and support teams to ensure CareerBuilder is fulfilling all requirements and deliverables with the most timely and quality work.
•Participated in special projects to develop tools, resources and processes to refine delivery of future projects.
•Accounted for 80% implementation rates between making Talent Network the Career Site and the placement of the Portable Join Button on client’s websites.
Customer Success Manager July 2014–March 2016
CareerBuilder | Norcross, GA
•Account Management of clientele with over $3 million total Contract Value.
•Led customer through adoption process and overall customer engagement throughout contract.
•Project management of all clientele post-implementation changes.
•Created and delivered account reviews regularly with customer stakeholders.
•Implemented process improvement strategies through web-based sessions and personal consultations with on-boarding accounts.
•Proactively monitored client accounts to address risks and determine appropriate measures to overcome obstacles.
•Provided trainings that helped increase client utilization 15% across product suite.
Client Advocate December 2013–July 2014
CareerBuilder | Norcross, GA
•Evaluated products purchased to ensure clients receive sufficient ROI through interpreting Business Intelligence reports / portals and coaching clients on improvement suggestions.
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