EXPERIENCE
ECWID 10 / 2014 - Present
Sales Engineer - Senior Manager Technical Solutions
North American sales team technical expert for rapidly growing and unique embeddable e-commerce solution. Working directly with partners through Business Development and end-user customers through customer success team. Efficiently comprehend new technology and convey its value to partners, customers, and executives. Gather and communicate customer requirements while cultivating long term relationships. Tasked with product marketing to ensure products are beautiful and relevant for North American user base, working with Marketing Communications ensuring messaging is on point while cultivating reference-able accounts, helping guide website optimization to ensure increase in traffic and conversion to paid, responsible for launching new products in North American market, ensuring technical success of new products, providing end-user insight for all critical functional groups within Ecwid including Sales, Marketing, Business Development, Product Development, Product Marketing, and Partner Development.
ESET NORTH AMERICA 08 / 2014 - 10 / 2014
Senior Sales Engineer
Lead sales engineer for enterprise accounts and escalations destination for sales engineering, sales, and customer care.
ESET NORTH AMERICA 09 / 2011 - 08 / 2014
Sales Engineer
Presales engineer, responsible for winning customers through solution selling, meeting or exceeded quota. Instrumental is winning ESET's largest customer to date (500,000 seats). Designing and delivering technical presentations, professional services engagements, malware analysis and mitigation services to potential and current business customers, partners, and managed solution providers across the U.S. via onsite meetings and WebEx, Technical consultant and expert for leading product presentations at technology trade shows while also qualifying and capturing leads, acting as primary interface for national sales engineering team to the corporate office, product expert for both outside and inside sales teams and partners, providing training and documentation, and responsible for product testing / qa for development and marketing, as well as principal technician for rolling out ESET MSP Platform to partners.
MIDORI NETWORKS 11 / 2009 - 08 / 2011
Technology Solution Consultant
Solution provider for San Diego small businesses selling, designing, and implementing office networks, network security, bare metal backup and restore solutions, server administration, system hardening, and web hosting.
PROFITLINE 07 / 2007 - 11 / 2009
Systems Administrator / Infrastructure Engineer
Responsible for researching and convincing upper management to purchase certain technology systems. Maintaining 10 node VMware ESX cluster. Created and implemented plan to virtualize 100+ standalone Windows 2003 IIS, Windows 2008 Domain Controller, application / IIS, and Microsoft SQL 2000 and 2005 servers. Perform Cisco router / switch administration and configuration. Responsible for maintaining, upgrading, repairing, and spec’ing HP blades and standalone servers which run VMWare ESX server in a 10 node cluster. System Administrator of four Windows 2003 and Windows 2000 domains (moving to windows 2008) which host production, development, and QA environments. Managed and maintained Hitachi SAN and Brocade switch system with 12+ TB of storage. Managing clustered Microsoft Exchange 2003 and two clustered file systems utilizing DFS. Administrator of Exchange, Blackberry Enterprise Server (BES) and Veritas Backup Exec. Provision Cisco VOIP phones, administer voicemail, Created and implementing direct attached storage backup to disk system to replace aging tape backup system for 5+ TB. Responsible for tier 2 application support for IIS, Microsoft Dynamics, and our in-house IIS-based telecom management system. Administrator of 5 terminal servers which are routed behind two clustered Citrix Netscaler load balancers, as well as clustered Tumbleweed SMTP and spam filtering appliances. Administer and maintain St. Bernard web filter and Trend Antivirus system. Develop and purchase application, system, and network hardware for expanding, simplifying, and hardening the Profitline infrastructure. Maintain, optimize, and manage login scripts using manual scripting of batch files and Desktop Authority, Maintaining and enforcing company derived as well as SAS70 policies and procedures. Mentor and lead two additional system administrators and two Tier 1 helpdesk technicians.
SIATECH 11 / 2004 - 07 / 2007
Systems Administrator and Desktop Support Engineer
Technical support manager and Windows 2003 (standard, enterprise) and Windows 2000 (standard and advanced) Systems Administrator of 5 domains / locations (while managing, and maintaining / troubleshooting Active Directory, GPOs, patches, in...
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